Privacy Policy

Introduction

This privacy policy explains how luminous-phantom ("we", "us", "our") collects, uses, and protects your personal information when you use our website or services.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

Information You Provide

When you register for programmes or contact us, we collect:

• Your name and email address
• Child's age (for programme registration)
• Location preferences
• Any information you provide in messages or forms

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information

How We Use Your Information

We use collected information to:

• Process programme registrations and communicate about courses
• Respond to enquiries and provide customer support
• Send relevant information about programmes and services
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process personal data based on:

• Contract: Processing necessary to fulfil our agreement with you when you register for programmes
• Legitimate interest: Improving our services and communicating about relevant programmes
• Consent: When you opt in to marketing communications
• Legal obligation: When required by law

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who help us operate our business (email services, payment processors)
• Professional advisers (lawyers, accountants)
• Law enforcement when required by law

All third parties are required to protect your data and use it only for specified purposes.

Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations:

• Programme participant data: 7 years after programme completion
• Enquiry data: 2 years from last contact
• Marketing consent records: until consent is withdrawn plus 1 year

Your Rights

Under data protection law, you have rights including:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request we limit processing of your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [email protected].

Cookies

Our website uses cookies. See our Cookies Policy for detailed information about cookies we use and how to manage them.

Children's Privacy

Our services involve children's participation in educational programmes. We collect minimal information about children (age only) and all communications are directed to parents or guardians. We do not knowingly collect personal information directly from children under 13.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email to registered users.

Contact Us

For questions about this privacy policy or our data practices, contact:

Email: [email protected]
Address: 42 Education House, Bristol Road, Birmingham, B5 7DU, United Kingdom

Supervisory Authority

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Website: luminous-phantom.com
Telephone: 0303 123 1113